“Fuck this podcast, order me McDonalds, I’m on my way to meet with HR.”
Ben Whitter aka Mr Employee Experience™, is CEO/Founder of the World Employee Experience Institute. He started out working in hotel customer service in Spain before transitioning into employee training & development roles.
After working across many sectors in the UK, he landed a large organization in the UK where he then started focusing in specifically on the role that HR plays, or doesn’t play, in organizations. He set out to motivate companies to focus in on the overall employee experience and streamlining the HR parts of the organization to focus on that.
FYI – This episode was recorded early Saturday morning instead of our normal afternoon sessions. Hence how slow & rusty we are starting out.
In this episode:
+ Momo’s hungover podcast idea
+ Spain customer service on a small island
+ How to deal with angry customers
+ How “being seen” is so important for the service business
+ Why isn’t HR a business leader
+ How “people are our greatest asset” are usually full of crap
+ Designing companies from ‘pre-hire to retire’
+ Airbnb stepping up on employee experience
+ Does HR need a re-branding?
+ How Airbnb is doing well with designing the office environment & spaces makes a big difference in trust & belonging
+ Adidas setting up a think tank about the future of work
+ Google setting up an area for staff to create new business & investments from internal funding
+ Use of employee engagement surveys vs continuous feedback loop
+ The importance of trust & transparency
+ Unique changes in the Chinese workplace
+ How staff decided to cut pay instead of firing people, which becomes a trust building exercise
+ Challenges at building company transparency in Chinese companies
+ The other executives who should move into HR / Employee Experience
+ Tesla’s progress on employee experience in China
+ Is Holocracy part of the solution?
+ Is unlimited vacation a good idea?
Mentioned in this episode:
AirBnB Chief Employee Experience Officer
Google’s Area 120 startup incubator
Netflix’s culture of Freedom & Responsibility:
Employee Experience Seminar in Europe:
Find Ben online –
Subscribe to The Beertelligence Podcast on….